Green Lane Animal Hospital / COVID-19 NOTICE

Green Lane Animal Hospital

392 John Street
Thornhill, ON L3T 5W6

(905)597-7373

www.greenlanevet.com

Dear Valued Clients,

We at Green Lane have been carefully monitoring the progression of the COVID-19 pandemic. In light of the current concerns surrounding the virus we would like to provide you with an update on our response as a clinic.

As of May 19th we are currently remaining open with our regular hours. Please read carefully below:

Reception/Waiting Room:

We will not be allowing anyone in the clinic at this time. As we continue to monitor the situation we will provide an update on when we will be allowing clients into the clinic again.

Appointment Protocols:

-As of May 19th, we are able to see ALL routine appointments (including but not limited to spay, neuters, and other routine surgeries, annual vaccinations, and heartworm testing)

-When you arrive at the clinic for your appointment, please call reception at 905-597-7373. Please be patient as we only have 3 phone lines to accommodate all of our clients.

-All communication will be done over the phone or FaceTime.

-Please ensure you arrive for your scheduled time.

-Once your appointment is completed the doctor will call you and provide you with a summary of the appointment.

-You will then be transferred to reception for payment.

-Once completed your pet will brought back to the pylons to safely transfer your pet.

Food and Medication Orders

-We are able to make regular food and medication orders at this time.

-Please allow 5-7 business days for orders to arrive.

-Clients are encouraged to order through our online vet store (myvetstore.com) to encourage physical distancing.

-We will not be accepting cash payment at this time.

-Please call the clinic upon arrival when picking up medication or food and we will place it in the purple bin up front.

Cleaning Protocols:

-Staff/client care are of utmost importance to us now more than ever.

-During this time we have increased the frequency of cleaning in the clinic including our reception area/exam rooms/ and client washroom.

We appreciate everyone’s understanding during this difficult time. Things are changing rapidly and our protocols are as well. If you have any questions or concerns please do not hesitate to give us a call at 905-597-7373. Stay healthy and we look forward to servicing you the best we can!