Green Lane Animal Hospital / COVID-19 NOTICE

Green Lane Animal Hospital

392 John Street
Thornhill, ON L3T 5W6


To our valued clients,

The time has come to begin our reopening process! We cannot believe it has been over a year since we’ve had you all in the clinic but we are excited and eager to welcome you back. Please read carefully below for our updated policies and protocols.

As of October 20th, 2021, we will be allowing vaccinated clients in the clinic for doctors’ appointments only. Technician appointments and medication/food pick up will continue curbside to control the amount of people in the clinic at any given time.  We will be allowing one client to accompany their pet in the appointment. Because we will only be allowing one client in at a time, we will not be able to permit children to accompany their parents. There is a strict one client rule due to the size of our examination rooms. The appointment process will be as follows:

  1.  When you arrive for your appointment please give the clinic a call at 905-597-7373. A Client Care Representative will either let you know the technician is ready to meet you at the door or will retrieve a number if we are not quite ready yet.
  2. A technician will meet you at the front door. Please have your vaccine passport/identification ready at this time. The technician will also ask you a few COVID-19 Screening questions before guiding you into the clinic.
  3. A doctor will then come in to obtain a brief history before taking your pet to the treatment area for examination. Once completed, the doctor will come back and discuss the exam findings.
  4. Once the appointment is completed, a technician will complete the appointment by going over any medications, etc.
  5. Payment will be done in the examination room.
  6. You will then be guided out of the clinic.

Safety Protocols and Procedures

Please be advised it will be mandatory to be double vaccinated and to wear a mask, at all times, inside the clinic. When you walk into the clinic there will be a hand sanitizing station for your convenience. Please keep a distance of 6 feet from staff and other clients when possible. Examination rooms will be thoroughly disinfected between each appointment as well as the reception area. If you are more comfortable waiting in your car for the entirety of the appointment, please advise the patient care coordinator and we will bring your pet inside.

Please be patient with us as we get back into the swing of things. Due to enhanced cleaning protocols, you may experience longer than normal wait times. Thank you for your continued understanding during these difficult times. If you have any questions or concerns please do not hesitate to contact the clinic at 905-597-7373.