905.597.7373

Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here, please feel free to give us a call at 905.597.7373.

Do I need to have an appointment?

Yes, patients are seen by appointment.

What forms of payment do you accept?

We accept Cash, Debit, MasterCard and Visa.

Can I make payments?

Full payment is required at the time of service.

How long do the sutures stay in after my pet’s surgery?

Procedures involving sutures require them to be removed in 7-10 days following the surgery.

Do you board pets?

No, we do not offer boarding services for our clients.

Last updated: October 18, 2021

*NEW CLIENTS AND NEW PATIENTS ARE ALWAYS WELCOME!*

The time has come to begin our reopening process! We cannot believe it has been over a year since we’ve had you all in the clinic but we are excited and eager to welcome you back. Please read carefully below for our updated policies and protocols.

SAFETY MEASURES TO KEEP EVERYONE SAFE

  • Effective October 20, 2021, we will be allowing vaccinated clients in the clinic for doctors’ appointments only. Technician appointments and medication/food pick up will continue to be curbside to control the amount of people in the clinic at any given time.
  • We will be allowing one client to accompany their pet in the appointment. Because we will only be allowing one client in at a time, we will not be able to permit children to accompany their parents. There is a strict one-client rule due to the size of our examination rooms.
  • When you arrive for your appointment, please give the clinic a call at 905-597-7373. A Client Care Representative will either let you know the technician is ready to meet you at the door or will retrieve a phone number if we are not quite ready yet.
  • A technician will meet you at the front door. Please have your vaccine passport/identification ready at this time. The technician will also ask you a few COVID-19 Screening questions before guiding you into the clinic.
  • Face masks are still required to enter the hospital and must be worn properly at all times within the clinic and when interacting with our team members outside.
  • Please sanitize your hands upon entry.
  • Continue the use of credit cards as the preferred payment method.
  • FOOD AND PRESCRIPTION ORDERS

    We appreciate advance notice for food and prescription refills. Please call 905.597.7373 upon arrival at the FRONT DOOR and a receptionist will be out with your order right away. For faster service, we suggest ordering pet supplies and food through our online store. Delivery is free with purchases over $100.00. It's easy! Just click ONLINE STORE on our website to sign up.

    HOURS OF OPERATION:

    Monday and Wednesday: 8:00am - 6:00pm
    Tuesday and Thursday: 8:00am - 8:00pm
    Friday: 8:00am - 5:00pm
    Saturday: 9:00am - 1:00pm
    Sunday: CLOSED

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - The team at Green Lane Animal Hospital